Simply put, Athena is a customer support and knowledge base system. Its primary purpose is to help you handle customer questions and support much more easily. The way Athena accomplishes this is by keeping all communications from a customer together in a database. Athena provides your customers with an internet based form with which to originate th... [Read More]

This digital document is an article from Productivity Software, published by Thomson Gale on March 1, 2007. The length of the article is 531 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it wi... [Read More]

New state-of-the-art techniques for analyzing and managing Web data have emerged due to the need for dealing with huge amounts of data which are circulated on the Web. Web Data Management Practices: Emerging Techniques and Technologies provides a thorough understanding of major issues, current practices, and the main ideas in the field of Web data... [Read More]